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Featured Articles
What do offer statuses mean?
Payment terms glossary: advance, net term, letter of credit, milestones
Seats, Owner, Manager and Member: team concepts explained
What are a slice and a split (split order)?
What is the EUR shadow price and currency conversion?
What do order and confirmation statuses mean?
How MarbleMap works, creating an account, verifying your e-mail, signing in and getting your application approved.
Completing your application and the approval process
Signing in and resetting your password
Creating an account and verifying your email
How MarbleMap works
Using the New Demand wizard, adding products and files, publishing, closing and cancelling your demands.
How do I cancel my demand?
How do I close my demand?
How do I duplicate a demand?
How do I publish my draft demand?
Activity: tracking what happened on your demand
Screening incoming offers, comparing a shortlist, accepting, rejecting or requesting a revision, and how orders are created.
Split award board: awarding lines to different suppliers
Creating and managing shortlists
Finalizing a demand and how orders are created
Accepting, rejecting and requesting a revision on an offer
Screening and comparing incoming offers
Finding demands in the Marketplace, preparing and sending an offer, tracking your offers, winning work and confirming orders.
Assigning a demand to a teammate
Saving a demand and finding what you saved
Creating and managing search alarms
Finding demands in the Marketplace with filters
Approving your awarded slice and handling orders
Talking to the other side through a demand, reporting inappropriate content, and who can see what under the sealed-bid rule.
Adding a teammate to a conversation
Sealed bids: who sees what?
Messaging on a demand and reporting inappropriate content
Completing your company profile, inviting teammates and managing your account settings.
Connecting MarbleMap to your AI assistant
Account settings, language and notification preferences
Inviting team members and managing roles
Filling in your company profile
What the Buyer, Seller and Suite packages unlock, seeing your limits, upgrading your plan and paying invoices.
"I can't do this / it isn't working" situations: what the warning you are seeing means, why it appears and what to do about it.
I paid but my plan still isn't showing
Why is the "Submit New Offer" button disabled?
My content or image was rejected by moderation
I can't upload a file or image
My invite link isn't working: expired, already used, or wrong email
Short explanations of the terms used in MarbleMap and in the natural stone trade: Incoterms, HS code, origin, sealed bids, demand and offer statuses, split allocation, seats and payment terms.
Basic vs Detailed demands: what's the difference
Payment terms glossary: advance, net term, letter of credit, milestones
Seats, Owner, Manager and Member: team concepts explained
What are a slice and a split (split order)?
What is the EUR shadow price and currency conversion?
Commission, revenue model, starting free, trust, privacy and scope — and what MarbleMap does and does not sell. The questions visitors ask before signing up.
How much does marble cost? Can you give me a price?
Do you have a price list or a catalogue?
Does MarbleMap sell marble?
What makes the square-metre price change?
Do you have it in stock? Can I buy right away?
Behaviour, limit, rule and term questions with a one-sentence answer. For step-by-step guidance see the related guide article.
What happens when the offer deadline passes?
Can a supplier quote in a currency other than the one I chose?
How many demands can I keep open at the same time?
When does my weekly offer allowance renew?
What is the maximum file size I can upload?