Getting started

Completing your application and the approval process

Once you have created your account, MarbleMap asks you to tell us about your company. This information is what our team uses to verify your business: after you submit your application, your account goes into review, and the platform opens up once it is approved. Tell us about your company The first step is the Tell us about your company screen. In the screen's own words: "This helps our team verify your account. Only required fields for now — you can add more from Settings later." Two fields are required: 1. Company name — must be at least 2 characters. 2. Country — picked from a list; you can also search to find it. The other three fields are optional and can be left blank: - Website — "Helps buyers and our team verify your company." - VAT / Tax number — required for invoicing; if you skip it now, you can add it later from the Settings › Company Profile page. - Phone — if you enter one, it has to be a valid number for the country you selected. Country and phone are filled in for you The country field is pre-selected for you whenever your connection's location can be detected. This is only a guess: if you are on a VPN or a proxy server it may land on the wrong country, and if the location cannot be read at all the field stays empty and you make the choice yourself. When it has been picked automatically, you will see the note "Auto-selected from your location — change if needed" below the field; if it is wrong, simply choose another country from the list. The country code in front of the phone field follows that same choice: "Country code is set from your country selection." While no country is selected, a globe icon sits at the start of the phone field. Fill in the fields and press Continue. Your details are saved. What stone do you supply? This step only appears in the flow for accounts whose role is Supplier or Both. Accounts with the Buyer role go straight from Continue to the application summary; they are not allowed to set stone categories in the first place. The screen has two required selections: - Stone categories — click the categories you work with to mark them. "Select at least one." Clicking a selected category again clears it. - Primary supply region — select your main supply region. "Helps buyers search by origin region." The note at the bottom of the screen sums up how the process works: "Our team reviews every company before approving access. This usually takes 1 business day." When you press Continue, your selections are saved and you move on to the summary screen. Review your application The Review your application screen is your final check before submitting: "Check that everything looks right before submitting." The summary card headed Your application contains these rows: - Role - Company — with an Edit link beside it - Country — with an Edit link beside it - Categories — for Supplier and Both only; with an Edit link beside it - Region — for Supplier and Both only; with an Edit link beside it Edit on the Company or Country row takes you back to the company details step, while Edit on the Categories or Region row takes you back to the categories step. Once you have made your correction and moved forward again, you return to this summary. One thing to watch out for: when you go back to the categories step, the screen opens empty — the categories you ticked and the region you chose earlier do not come back pre-selected. If you return to this step, you have to make your selections from scratch. If everything is correct, press the Submit application button. Your application is under review After submitting, you move on to the Your application is under review screen. At the top you will see the Under review badge and the email address you applied with. Directly below it is the What you submitted card: Company, Role, Country, Categories (if you are a supplier) and Email. The progress timeline on the screen has three steps: 1. Application submitted — "Your information was received successfully" (completed) 2. Admin review — "Our team is verifying your company details" (the step you are currently on) 3. Access granted — "Sign in to your dashboard and start posting demands" As the Expected review time box states, the vast majority of applications are reviewed within 1 business day. You will be notified of the outcome by email. Tracking your status This screen checks your status by itself every 30 seconds, even if you do nothing. If you would rather not wait, the Check status button queries it immediately. If your application is still in the queue, you will see a short note: "Still under review — we'll email you as soon as it's done." The moment your application is approved, you move on to My Dashboard without having to refresh the page. If your application is not approved, or if your account is suspended, your session ends and you are redirected to the Sign in screen. For any questions, you can use the Questions? Contact support link on the screen.

Signing in and resetting your password

You can sign in to MarbleMap with your email address and password, or with your Google account. If you can't remember your password, you can reset it yourself without contacting the support team. Signing in 1. Open the Sign in screen. 2. In the Email field, enter the address you used when you registered. 3. Enter your password in the Password field. To check what you have typed, tap the eye icon at the right of the field to switch between Show password and Hide password. 4. Press the Sign in button. Where you land after signing in depends on the state of your account: - If your account has been approved, you go straight to the My Dashboard screen. - If your account is still under review (awaiting approval), you are taken to the registration completion flow, which starts with the Tell us about your company step, rather than to the dashboard. This is normal — accounts awaiting approval are always directed here after sign-in. If you don't have an account yet, use the Create a free account link at the bottom of the screen. If your password or email is incorrect When the details don't match, you see a single message on screen: Email or password is incorrect. This wording is deliberate. The system does not distinguish between "this email isn't registered" and "the password is wrong"; otherwise, someone acting in bad faith could work out which addresses are registered on MarbleMap simply by trying them one by one. Below that message you'll find the Don't have an account? Register now option. If you genuinely don't have an account, this takes you to the registration screen in a single click, and what you just typed is carried over so you don't have to enter it again. If an incorrect password is entered several times in a row, your account is locked briefly. While the lock is in place you will get the same "Email or password is incorrect." message even if you enter the correct password. If this happens, wait a short while and try again, or use the password reset flow described below. In some cases you may see different messages — for example, if you haven't verified your email address yet, a verification notice appears. Signing in with Google If you'd rather not type a password, you can use the Continue with Google button. Once you have selected your account and granted permission on Google's own screen, you are returned to MarbleMap. - If a company record is already linked to your account, you are directed to the screen that matches your account state, just as with a normal sign-in. - If you don't have a company record, the Just one more step screen opens, where you enter a few details about your company and complete your registration. If something goes wrong on Google's side, you are returned to the Sign in screen and the error is explained at the top of it. If you forgot your password The reset consists of three separate screens. You start it on the Sign in screen by pressing the Forgot your password? link, immediately to the right of the Password heading. Step 1 — Reset your password Enter your email address and press the Send reset code button. You move directly to step 2, where you always see the same notice: If an account exists for this email, a reset code has been sent. This message is identical whether or not the address is registered — again, for security reasons. If you change your mind, the ← Back to sign in link on this screen takes you back to the sign-in screen. Step 2 — Enter verification code A 6-digit code is sent to your email. Enter it in the six boxes on screen and press the Continue button. The code is valid for 10 minutes. If the email doesn't arrive within a few minutes, check your spam or junk folder; if it still isn't there, request a new code with Resend code. When you request a new code, the boxes are cleared and, from that point on, only the most recent code is valid. If you notice you entered the wrong address, the Wrong email address? Go back and change it. link at the bottom of this screen takes you back to step 1. At this step the code itself is not yet checked — the system only verifies that all six digits have been entered. If the code is incorrect or has expired, you only find out at the final step, when you press Reset password. In that case the system automatically brings you back to this screen and shows the warning "The code is invalid or has expired."; you can then re-enter the code or request a new one and continue. Step 3 — Set your new password Fill in the New password and Confirm new password fields. The new password must be at least 12 characters long and use at least 4 different characters; very common passwords are refused. As you type, a bar appears beneath it showing the strength of your password (Weak, Fair, Strong). If the two fields don't match, nothing is saved. Press the Reset password button. When the operation succeeds, the message Your password has been reset. Redirecting to sign in… appears. After the reset Resetting your password does not sign you in automatically. After a brief notice you are returned to the Sign in screen, where you sign in with your new password. The reset code you used is single-use and will not work a second time. If you haven't forgotten your password but simply want to change it, follow exactly the same route: start the three-step flow from the Forgot your password? link on the Sign in screen. Also asked as: I forgot my password — what do I do? · I want to reset my password · I can't sign in, I don't remember my password · How do I change my password?

Creating an account and verifying your email

Opening an account on MarbleMap takes two steps: you fill in the Create account form, then you enter the 6-digit code sent to your email address. Your account is created when the code is verified — not at the moment you submit the registration form. Once the code is verified, you sign in and complete your company details, which is why the screens show progress markers such as "Step 1 of 3" and "Step 2 of 3". Fields on the Create account screen The Create account screen is Step 1 of 3 of the registration flow. All of the following fields are required: 1. First name and Last name — at least 2 characters each. 2. Work email — this also becomes your login. As the note on the screen says, using a work email speeds up approval. 3. Company name — at least 2 characters. 4. Password — at least 12 characters, using at least 4 different characters. 5. You are joining as — one of three cards. When you leave the First name, Last name, Work email or Company name fields, any missing or invalid entry is flagged immediately below the field. The password and the role selection, on the other hand, are checked when you submit the form. You submit the form with the Create account button. You are joining as The role is selected from three cards: - Buyer — to browse suppliers and get in touch with them. - Supplier — to make your products visible and build business connections. - Both — if you both buy and supply. This choice is more than a label; it determines the remaining steps of your approval application. If you select Buyer, you will not see the stone category step — after the company details you go straight to the application summary. For Supplier and Both, the stone categories step is also asked. Password rule A password must be at least 12 characters long and use at least 4 different characters. There is no requirement to add digits, capitals or symbols — length counts for more than complexity. Very common or breached passwords (such as "password123") are refused, and your password cannot contain the first part of your email address. The Weak / Fair / Strong indicator below the field is a guide, not the rule: a password can look acceptable there and still be refused for one of the reasons above. Use the eye icon on the right to reveal the password you have typed. Referral / Affiliate code (optional) If a partner referred you to MarbleMap, you can enter their code in the Referral / Affiliate code field. This field is not required; you may leave it empty. If you arrived through a link sent by a partner, the code arrives pre-filled in this field; you can change it or clear it if you wish. The code may only contain letters, digits, hyphens and underscores, and may be at most 64 characters long. Check your email: the 6-digit code When you submit the form, you move on to the Check your email screen (Step 2 of 3). A 6-digit verification code is sent to the address you entered; the screen shows which address it went to. What you need to know: - The code is valid for 10 minutes. If it expires, you have to request a new one. - You have at most 5 incorrect attempts per code. Once those are used up, that code can no longer be used; request a new one. - When you have entered all six digits, the code submits automatically — you do not need to press a separate button. - You can copy the code from the email and paste it into any one of the boxes; the digits are distributed across them automatically. - If you typed the wrong address, the Wrong email address? Go back and change it link takes you back to the registration screen so you can start over. If the code is incorrect or has expired, a warning appears below the boxes and the digits are cleared so you can enter them again. If the code does not arrive: Resend First check your spam / junk folder — the email may have landed there. If there is still no code, use the Resend button. You have to wait about one minute between two sends; even if the countdown on the screen has finished, pressing too early will not generate a new code. In addition, a new code can be sent to the same address at most 5 times per hour. If you think you have hit this limit, wait a while and try again. Once verification is complete, you are returned to the Sign in screen. From there you sign in with the email and password you have just created and complete your company details. Signing up with Google Using the Continue with Google button at the top of the registration screen, you can also open an account without setting a password. After granting permission with your Google account, you are returned to MarbleMap. On this path there is no email code step — your address is already considered verified by Google. If you do not have a company yet, you are directed to the Just one more step screen. Three pieces of information are required there: 1. The role selection (Buyer / Supplier / Both), 2. Company name, 3. Country. On the same screen you can also fill in the Website, VAT / Tax number, Phone and Company description fields; these are optional. When you press the Complete setup button, your company details are saved and you continue the application flow from where you left off.

How MarbleMap works

MarbleMap is a request-for-quotation (RFQ) marketplace that brings buyers and suppliers in the natural stone industry together. The way it works comes down to three steps: a buyer publishes a need as a demand, suppliers submit offers against that demand, and the buyer compares the offers received and makes a decision. The sealed-bid principle MarbleMap operates on a sealed-bid basis: suppliers never see one another's offers. Each supplier sees only its own offer, while the buyer sees every offer submitted to it. Offer amounts, the number of offers and who submitted them are all hidden from suppliers. The buyer journey 1. Sign up with Create account; verify your email by entering the 6-digit code sent to your business address. 2. Once you are signed in, fill in your company details and send your application with Submit application. Our team reviews every company before granting access; the large majority of applications are reviewed within 1 business day. In the meantime you can follow your status on the Your application is under review screen. 3. After approval you land on My Dashboard. From there, create your first demand with New Demand. The wizard guides you step by step: the title and description of the demand, category, delivery, pricing currency and the offer deadline. You can also enter a line-by-line product list if you wish. On the final step, choose Publish demand. 4. Your published demands sit in the My Demands list. Clicking a demand opens its cockpit, with the Offers, Details, Messages, FAQ and Activity tabs. 5. On the Offers tab you compare incoming offers side by side, build a shortlist, ask a supplier for a revision with Request revision, or turn an offer down with Reject. When you have reached your decision, you conclude the demand by choosing Accept on an offer. Splitting a demand line by line across several suppliers is also possible: you collect the lines in the Award basket and choose Finalize split. The split then goes to the suppliers for approval; once every one of them has approved its own share, Start orders creates the orders. 6. Once the orders exist, you follow their confirmation status from the same demand page. A supplier can confirm the order or propose a change; whether to accept or reject that proposal is up to you. The supplier journey 1. Sign up with Create account and verify your email. 2. Enter your company profile and the stone categories you work with, choose Submit application, and wait for approval. 3. After approval you, too, land on My Dashboard. To view demands and submit offers you need an active seller package; if you do not have one, the package selection page appears on the Marketplace screen. Every package comes with a set weekly offer allowance, and that allowance starts over every Monday. 4. On the Marketplace screen you can filter live demands by category, country, currency and publication date, save the ones that interest you, or assign them to a teammate. 5. Once you have opened and reviewed a demand, you prepare your offer with Make an offer: line prices, extra charges, discount, Incoterm, payment terms, validity date and attachments. When you are ready, choose Submit offer. 6. Every offer you send is gathered in the My Marketplace Offers list, where you can see the status of each one (Submitted, Viewed, Accepted, Rejected, Revision requested…). 7. When your offer is accepted, the work moves on to the My Orders screen. There you accept the order with Confirm order, or send the buyer a change with Propose a change. If the buyer has set aside only part of the lines for you, you are first asked to review that share and choose Approve or Decline. What lives where in the menu The top menu is identical on every account — your role does not change it. Your role determines what the screens contain (for example, the buyer and supplier sections on My Dashboard appear according to role); what you are able to do is determined by your plan and your application status. - My Dashboard — your landing screen: your plan, your usage and summary figures. - My Demands — every demand you have created. - Marketplace — live demands; where you submit offers as a supplier. - My Marketplace Offers — every offer you have submitted, in a single list. - My Orders — the orders you have won; confirmation and change proposals happen here. - New Demand — the button at the top right; opens a new demand from any screen. - The account icon at the top right gives you My company profile, Edit profile, Settings and Log out. Your role and the one rule When you register, you choose the capacity in which you are joining the platform: Buyer, Supplier or Both. If you only buy, Buyer suits you; if you only sell, Supplier; if you do both at once, Both. There is one rule that never changes: you cannot submit an offer on your own demand. The Make an offer button does not appear on your own demand. Where to go next If you are a buyer, the articles ahead cover the steps for creating a demand and comparing the offers you receive. If you are a supplier, take a look at the articles on seller packages, filtering and search alarms on the Marketplace screen, and preparing an offer. The details of the sealed-bid principle — and which information is visible to whom — can be found in a separate article.