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Quick answers

Behaviour, limit, rule and term questions with a one-sentence answer. For step-by-step guidance see the related guide article.
By Atilla Ilhan KARTAL
• 47 articles

What happens if a supplier proposes a change to my order?

The order waits for your decision: accept the change and the order is confirmed at the revised amount; reject it and that order is cancelled, with the line returning to re-sourcing. Instead of confirming their order as issued, a supplier may come back with a counter — a new amount or a revised lead-time note. The order moves to Change proposed, the Order confirmation record stays awaiting confirmation, and nothing is confirmed on your behalf. You see the counter in the Orders & confirmation section of your demand's Offers tab, on that supplier's order card: "Supplier proposed a change: old amount → new amount. Your decision is required." Two buttons follow: - Accept change — the order moves to Confirmed at the new amount, and the confirmation record (document no, buyer and supplier, lines, totals) is re-snapshotted onto the revised figure. Once every order on the demand is confirmed, the demand completes. - Reject — the order becomes Cancelled, its confirmation record lapses, and the line returns to re-sourcing. The demand does not complete. The status line on the card tracks the path: Issued → Change proposed → Confirmed. The counter is also logged on the Activity tab as "proposed an order change". Also asked as: What if a supplier wants to change the price? · Can I accept or reject an order change? · Why is my order in "Change proposed"? · What happens to the line if I reject the change?

Last updated on Jul 29, 2026

What are MarbleMap's non-negotiable rules?

Four promises never change: no cut of any sale, bids stay sealed, the system suggests but the buyer decides, and messaging is dual-language while offers are compared on one common footing. No commission. Nothing is taken out of a sale; the platform earns only from subscriptions. What a deal is worth does not change what MarbleMap makes. Sealed bids. No supplier sees rival offers, their prices, or even how many offers arrived — and buyers cannot see one another either. Only the buyer who opened the demand sees and compares the offers as a whole. The system suggests, the buyer decides. In the comparison the most advantageous offer is flagged as Best offer, but that is a suggestion; the final call always rests with a person. Dual language + 12 currencies. Messaging inside a demand is dual-language — what you write reaches the other side in their language. Offers are compared on a common EUR footing, and the rate is locked when an offer is accepted. None of the four depends on your package. Buyers start free with 2 active demands at a time, and suppliers need a package (Starter, Growth or Scale) to see the market and bid — but zero commission and sealed-bid fairness are identical on every package. What you pay sets your capacity, not the rules. Also asked as: What are MarbleMap's principles? · What does the platform commit to? · What are the four promises of a fair market? · Which rules never change?

Last updated on Jul 29, 2026

If I end up in a dispute with a supplier, does MarbleMap step in?

No — MarbleMap takes no side in a dispute and does not mediate or arbitrate; the commercial relationship and the contract sit directly between buyer and supplier. We don't sell stone, hold the money or take a cut of the sale — revenue comes from subscriptions only. So MarbleMap is not the body that rules on a quality, shipment, delay or payment disagreement; that is settled between the two sides under the terms written into the offer and your contract. What the platform gives you is evidence, and the records cannot be altered afterwards: Order confirmation record — for every order: document no, both company names, a line-by-line snapshot of quantities and amounts, the Incoterm / payment / delivery terms, and the issue and confirmation timestamps. Activity tab — offer, message, award and order events, time-stamped and read-only. Messages and FAQ tabs — the whole exchange stays inside the demand. The order's own path is on record too: the supplier either confirms or proposes a change; reject the change and the order is cancelled, which is logged as well. For an account, access or platform problem, Contact support. For a commercial dispute, use these records as evidence in your own resolution process — the terms you agreed with the other side, not MarbleMap, decide the outcome. Also asked as: What if something goes wrong with a supplier? · Does MarbleMap mediate disputes? · Is the platform liable in a disagreement? · What evidence do I have in a dispute?

Last updated on Jul 29, 2026