How you make the decision depends on the type of demand. On Basic demands you accept a single offer as a whole; on Detailed demands the decision is made on the Split Award Board, where you distribute the lines across suppliers. The board unlocks on the Pro package (it is also open on Business). You can still award a Detailed demand to a single supplier — simply assign every line to the same supplier on the board.
Path 1 — Accepting an offer on a Basic demand
- On the Offers tab of your demand, open the offer you want to award (for example via Review on the AI Recommendation card).
- On the offer review screen, click Accept.
- The Finalize demand dialog that opens summarises the supplier name and the amount. Confirm and finalize locks in your decision.
Once confirmed, the demand is locked and accepts no new offers; a "1 order created" summary appears on the Offers tab. This path requires no additional package.
On Detailed demands, the offer review screen shows an Add to compare button instead of Accept; the decision is made on the board described in Path 2.
Path 2 — Splitting lines on a Detailed demand (Pro)
Splitting an award is available for demands of the Detailed type and is done on the Split Award Board, which unlocks on the Pro package. The board comes into play as soon as you take your shortlist into comparison.
In the Award basket column at the far right of the comparison table you pick one supplier per line; the list only shows suppliers that actually priced that line. The Optimal split button assigns each line to the supplier with the best offer for it, giving you a starting proposal. Below the table you see a per-supplier summary of the split and the difference against awarding everything to a single supplier (a saving or an excess).
Non-splittable lines and shared expenses
Two markers appear in the table, and the warnings related to them are collected below the table under the Split warning heading:
- The Non-splittable badge next to a line: the supplier ships that line only bundled with their other lines. Awarding the line to that supplier on its own breaks the integrity of their offer.
- The Expense/Shipping · shared note in the supplier column header: costs such as freight and packaging are not per-line but cover the entire offer. If you award only part of that supplier's lines, the shared expense is left orphaned.
The warnings do not block the split; the decision is yours.
Finalizing the split and supplier approvals
- Build the split, then click Finalize split.
- The board now shows the Supplier approvals list: each supplier, the number of lines they received, the amount and the status. The status takes one of three values — Pending, Approved, Declined.
- Each supplier approves their own share from their own screen. This list is read-only for you; you cannot approve on a supplier's behalf.
- The Start orders button stays disabled until every supplier has approved, with the note "Waiting on all suppliers to approve before starting orders." next to it. Once they have all approved, that note turns into the "All suppliers approved" message and the button becomes active.
Orders are created only after you click Start orders — finalizing the split does not create orders on its own.
Re-assigning a declined line
If a supplier declines their share, that supplier's lines are listed in the Re-source section at the top of the board. Re-assign next to a line opens the other suppliers that priced it (including those that offered later, excluding the supplier who declined); once you pick one, the line moves to them and their approval becomes the one you wait for.
Orders & confirmation
When orders are created, the Orders & confirmation section opens below the board. There is a separate record for each supplier, headed Order confirmation record, containing: Document no, Buyer, Supplier, the Issued date, the Confirm by date if any, the Incoterm · Payment · Delivery terms, the line list and the total amount.
This document is a record kept purely inside the platform: there is no downloadable file and no electronic signature step. It exists to preserve an immutable summary of the terms the parties agreed on.
Each record carries a status line at the top: Issued → Confirmed. The summary line at the head of the section shows how many orders have been confirmed ("Order placed — awaiting confirmation").
If the supplier proposes a change
Instead of confirming the order outright, a supplier can propose a change. The order then moves to the Change proposed status, a step is added to the status line, and the old and new amounts are shown side by side. Your decision is awaited:
- Accept change — the order is confirmed at the new amount.
- Reject — the order moves to the Cancelled status. Although the screen says "the line returns to re-sourcing", that step is not automated at present; a cancelled line does not move into the Re-source section of the board by itself.
If you want to discuss the reasoning with the supplier before rejecting, use the Messages tab of the demand.
Demand completion
When every order belonging to the demand has been confirmed, the notice at the head of the section turns into the "All orders confirmed — demand completed." message and the demand moves to the Completed status.
Removing a completed demand from the marketplace
A completed demand stays in the listings until you remove it. The Remove from marketplace button at the top of the demand page takes it out of visibility. This button only appears on demands in the Completed status that have not already been removed, and only the party that opened the demand can remove it.
A demand you remove is not deleted. It stays in your records, and your orders and correspondence remain accessible; it simply no longer features in the listings. The action is logged on the Activity tab of the demand as "Demand removed from marketplace".
My Orders in the top menu is for the orders that come to you as a supplier. The orders you place through a split are tracked, as a buyer, in the Orders & confirmation section below the Offers tab on the demand screen.