No — MarbleMap takes no side in a dispute and does not mediate or arbitrate; the commercial relationship and the contract sit directly between buyer and supplier.
We don't sell stone, hold the money or take a cut of the sale — revenue comes from subscriptions only. So MarbleMap is not the body that rules on a quality, shipment, delay or payment disagreement; that is settled between the two sides under the terms written into the offer and your contract.
What the platform gives you is evidence, and the records cannot be altered afterwards:
Order confirmation record — for every order: document no, both company names, a line-by-line snapshot of quantities and amounts, the Incoterm / payment / delivery terms, and the issue and confirmation timestamps.
Activity tab — offer, message, award and order events, time-stamped and read-only.
Messages and FAQ tabs — the whole exchange stays inside the demand.
The order's own path is on record too: the supplier either confirms or proposes a change; reject the change and the order is cancelled, which is logged as well.
For an account, access or platform problem, Contact support. For a commercial dispute, use these records as evidence in your own resolution process — the terms you agreed with the other side, not MarbleMap, decide the outcome.
Also asked as: What if something goes wrong with a supplier? · Does MarbleMap mediate disputes? · Is the platform liable in a disagreement? · What evidence do I have in a dispute?