You get the decision by email either way — if your application wasn't approved, we still write to the work email you registered with.
An account that wasn't approved can't sign in: the sign-in screen shows Your application wasn't approved. Contact support. If you had a session open at the time, the app sends you back to sign in.
From there the way forward is support: [email protected]. The sign-in screen doesn't spell out why the application was turned down, so ask support for the reason. Our team reviews every company before approving access, and that review is based on what you submitted — company name, country, categories, region and your work email. When you write in, include whatever makes your company easy to verify: registered company name, VAT number, your company website, and an email address on your own company domain. Once that is complete, your application can be looked at again.
There is no self-service "apply again" step inside the app; reopening the decision goes through support.
Also asked as: My application was rejected, what now? · Why wasn't my company approved? · Can I appeal a rejected application? · Can I apply again after being turned down?