Symptom
Your sign-in credentials are accepted, but instead of the My Dashboard screen you land on a page titled Your application is under review. At the top of the page there is an Under review badge and the following message:
We received your application and our team is reviewing it. You'll hear from us at (your email address).
In some cases you cannot get past the sign-in screen at all, and see this warning instead:
Your account is still under review. Check your application status.
Both situations mean the same thing: your account exists, but access has not yet been opened for your company.
Cause
On MarbleMap, every company is reviewed by our team before being granted access to the platform. This protects the sealed-bid model and keeps the counterparties serious. Until the review is complete your account stays restricted; posting demands, submitting offers and viewing the Marketplace remain unavailable.
The Expected review time box on the page states: "Most applications are reviewed within 1 business day."
Where you stand — three steps
The progress timeline on the page shows which stage your application has reached:
- Application submitted — "Your information was received successfully". This step is marked as complete.
- Admin review — marked "current" next to it. It carries the note "Our team is verifying your company details".
- Access granted — the step still ahead of you. Once it is complete you move on to "Sign in to your dashboard and start posting demands".
What to do
- Press the Check status button on the page. If your application has been approved, your access opens immediately and you are redirected to the My Dashboard screen. If no decision has been made yet, you will see the note "Still under review — we'll email you as soon as it's done." As long as the page stays open this check also runs on its own at regular intervals, so there is no need to keep refreshing the page.
- Read the summary headed What you submitted. Here you will find the Company, Role, Country, Email and (if you joined as a supplier or as both) the Categories rows. If any information is wrong or missing, the review may take longer.
- The outcome is also announced by email. Watch the address shown in the Email row of the summary; if you cannot find it in your inbox, check your spam folder as well.
- If you have a question, use the Questions? Contact support link on the same page.
At the very bottom of the page you will see Signed in as {email}, which tells you which account you are currently signed in with.
If you never submitted the application
If you are getting the warning "Please complete the company profile before submitting.", your registration flow was left unfinished — meaning your turn in the review queue never came. Complete these steps:
- On the Tell us about your company step, fill in the Company name and Country fields, then press Continue. Website, VAT / Tax number and Phone are not mandatory at this step.
- If you joined as a supplier or as both, select at least one stone category and a Primary supply region on the What stone do you supply? step.
- Check the summary on the Review your application screen. You can make corrections using the Edit links next to the Company, Country and (where present) Categories and Region rows; Role cannot be changed on this screen.
- Press the Submit application button. From that point on you move to the Your application is under review page.
If your application was not approved
If you see the message "Your application wasn't approved. Contact support." while signing in, your account will not be opened. Trying to sign in again will not change the outcome; contact our support team to learn the reason and to correct it if possible.